Support
There are three of us and we all read the inbox. You will get a person rather than a ticket queue, though it also means we sleep sometimes.
Best for anything specific: a job ID, a schema that misbehaves, a billing question.
timurcagribek@gmail.comUsually same working day, CET.Docs first
Schema syntax, error codes and webhook payloads are all written up with runnable examples.
Read the documentationSomething down?
Check status before writing in. Incidents are posted there before we can answer mail.
See system statusBefore you write in
It is on every response and every row of the jobs list. With it we can see exactly what your call did; without it we are guessing.
Most often the video has no caption track at all, in which case the job reports no_captions and costs nothing. Check that first.
Usually the schema is asking for something the narration never states. Send us the schema and one video ID and we will tell you what the track does contain.